We are slowly moving into the 21st Century - as Cardiff Council has begun implementing the use of Learning Pool (the public sector e-learning exchange) to roll out e-learning as an economic and efficient plan for increasing staff skills (never entirely replacing face-to-face learning, of course, more of a supplement).
We are even considering using Social Networking to promote library use, or raise the service's profile or whatever - so if anyone has experience of this, or relevant tips to adding an organisation, or forming an interest group, etc, please do add notes in the Comments section.
Learning Pool also has a forum where these kind of issues get discussed. e.g. Access Denied - where people mention the fact that Council workers often cannot access these very useful tools - for a variety of reasons (from security issues, to perhaps not trusting that staff won't 'waste time' using them).
They can 'waste time' networking and gossiping on the phone, or round the water cooler, instead. :-)
The Learning Pool blog has some interesting discussion of just this topic: